What to do
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Stop the scam from taking more
Stop sending money, codes, identity images or remote-access permission. Do not follow a new instruction to move funds to a so-called safe account, pay tax before a refund, or complete one final transfer to unlock the earlier payment. End contact without confronting or threatening the recipient.
If a bank or payment application is still open, use its official security or fraud channel rather than a telephone number sent by the suspected scammer. Do not delete the conversation or transaction history while securing access. Immediate physical danger belongs with the appropriate emergency service.
Contact the bank or AOC 1441 promptly
As checked on 2026-08-14, the Ministry of Digital Economy and Society identifies hotline 1441 as the official Anti Online Scam Operation Center channel and warns against supposed AOC social-media accounts. Bank of Thailand guidance also allows the urgent report to begin through the affected bank.
Use the route you can reach promptly and follow the instructions actually provided. Give accurate transaction and account context, but never give a caller a one-time password, screen-control access or a new transfer. The official sources do not promise that reporting will freeze an account, stop settlement or recover money.
Preserve a concise transaction file
Keep the transfer receipt or transaction ID, date and time, amount, sending channel, receiving account or wallet identifier, displayed beneficiary, relevant messages, telephone numbers, profile names and URL. Preserve the original context rather than cropping every image so tightly that dates or sender identity disappear.
Write a short timeline while events are fresh. Store the evidence privately and share it only through the official bank, AOC or police route requested for the case. Do not post account numbers, passport images, accusations or case documents publicly, and do not edit evidence in a way that changes its substance.
Complete the police follow-through
The ministry's AOC description includes a police-case step and a stated process window, but this page does not publish an unconfirmed timetable or IVR sequence. Follow the case number, deadline and investigator instructions actually issued to you instead of relying on copied online instructions.
Record each official reference, the channel, date and requested next action. An AOC or bank contact is not proof that a formal police record has been completed. If the assigned instruction requires an investigator meeting or additional evidence, confirm the responsible official location and provide only accurate case information.
Secure accounts and devices separately
Change credentials through the genuine service, beginning with email and financial access that may control password resets. Revoke unknown sessions, remove unrecognized recovery methods and tell the bank if the scammer obtained card data, login details, identity images, a one-time code or remote control of a device.
Device cleanup and identity-risk handling depend on what was exposed. This page does not prescribe a forensic procedure or guarantee that changing a password removes malware. Use the provider's current security route or qualified technical help, and keep evidence before wiping or replacing a device when an official case may need it.
Avoid recovery scams and the wrong complaint path
A person who promises guaranteed recovery for an advance fee, requests remote access or claims to be AOC through social media creates another risk. Use 1441, the bank's official channel and the police instructions returned by the real case process. Bank of Thailand's complaint route can address provider escalation, but it does not replace the urgent first report.
An ordinary purchase disagreement belongs in the consumer-dispute route unless there is evidence of fraudulent transfer or impersonation. This guide does not decide criminal classification, liability or reimbursement. Confirm the current 1441 IVR, police timing, language and accessibility when using the service.
Evidence
Sources
3 dated records support the material facts on this page.
- Anti Online Scam Operation Center (AOC 1441) (opens in a new tab)
Ministry of Digital Economy and Societyofficial governmentChecked
- Financial Threats FAQ (opens in a new tab)
Bank of Thailandofficial governmentChecked
- Help / Complaints (opens in a new tab)
Bank of Thailandofficial governmentChecked